IS*F conducts Joint Application Requirements and Design (JRP/JAD) sessions with key personnel to quickly understand your functional and technical requirements and customize your products accordingly. IS*F can offer new customers insight into what other Peregrine customers have done with the products to satisfy similar requirements.

Requirements Analysis

IS*F provides a rapid prototyping approach to customizing Peregrine products. Customer involvement throughout the customization phase of an implementation is pertinent to the overall success of the project. IS*F professionals work with you in a team effort in order to transfer technical knowledge to you. It is our goal to ensure you are comfortable with all modifications that are made to the product so that you can successfully support it on your own when our work is complete.

ServiceCenter/AssetCenter Customizations

With over 10 years of experience working with ServiceCenter and AssetCenter, we have extensive knowledge of various software releases. In particular, the upgrade from ServiceCenter 1.4 to ServiceCenter 4.x/5.1 is significant and requires professionals versed in the old release to help you through the transition. Besides the technical (and sometimes "undocumented") work required, our staff can help you understand the functional differences between product releases.

ServiceCenter/AssetCenter Upgrades

By using the InfraTools line of products you will be able to collect the information on all of the pieces that makeup your network and import them into ServiceCenter or AssetCenter with relative ease. You will also be able to manage those desktops and servers that you are responsible for remotely by using the Remote Management tool. This tool integrates seamlessly with your ServiceCenter or AssetCenter client. This product line will increase the knowledge and speed of problem solving not only on your helpdesk, but throughout your IT department.

InfraTools Implementations/Integrations

With over 15 years of experience working with Network Management Tools, we have extensive knowledge of different Network Management Software. Our systems engineers are currently certified in the leading software packages and have integrated with Tivoli and Spectrum many times. This will help bring knowledge and understanding to your integration with ServiceCenter or AssetCenter.

Network Management Systems Integrations

When implementing a new tool, it is often desirable to evaluate your current help desk, change control, or asset management processes. IS*F has discovered that when a customer has been using an old tool they are now replacing, their business practices are often limited by the old tool. IS*F brings a wealth of knowledge and experience to your organization to help evaluate your current practices and suggest new practices that can take advantage of the features offered by the Peregrine product line.

Reporting Implementations/Integrations

Here is a detailed list of services that IS*Fusion provides. If you have any questions, please contact us for more information.

Service List

IS*F will help you put together a project plan for the implementation of your Peregrine products. For a successful implementation, it is necessary to identify the tasks, task dependencies, realistic timeframes, required resources and responsibilities. We have the experience with small, medium, and large installations to support your efforts in the planning of your project.

Project Planning

When implementing a new tool, it is often desirable to evaluate your current help desk, change control, or asset management processes. IS*F has discovered that when a customer has been using an old tool they are now replacing, their business practices are often limited by the old tool. IS*F brings a wealth of knowledge and experience to your organization to help evaluate your current practices and suggest new practices that can take advantage of the features offered by the Peregrine product line.

Business Process Re-engineering

Service Partners

Finding answers to problems quickly is very important when you are on the front line of a helpdesk. We can help you have those answers at your fingertips by implementing Knowlix for your ServiceCenter along with the IS*Fs KnowledgeTree. The KnowledgeTree will walk you through a set of questions to ask the caller resulting with a resolution in Knowlix. Another thing to think about is empowering your workforce by setting up the Knowlix Web so that they can find answers to their own problems.

Knowledge Base Implementations/Integrations

When a something needs attention, we are ready to act on it. We send millions of emails to people regarding the status of their problems, calls, and change requests. Along with the emails, we can send pages to higher priority tickets. You make up the rules, we will modify the tools to fit your organization.

Alert Notification Implementations/Integrations

Although most new customers attend technical classes from Peregrine, it is often difficult to assimilate all the information and practically apply it to your installation. We can enhance your understanding and knowledge of the product by providing you with technical training and documentation specific to your implementation. We can also provide end user training guides and assist you in training first level and second level end users.

Technical and End-User Training and Documentation